Welcome to Veena Crystal. By accessing or using our website (www.veenacrystal.com) and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all visitors, users, and customers of our website. By using the website, you agree to these terms. If you do not agree, please refrain from using the site.

2. Eligibility

To use our services, you must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Product Information

We make every effort to display our products as accurately as possible. However, actual product colors and packaging may vary slightly due to screen settings and lighting conditions.

4. Pricing and Payments

  • All prices are listed in INR (₹) and are inclusive of applicable taxes.

  • We reserve the right to change product prices at any time without prior notice.

  • Payments must be made using the secure payment methods provided at checkout.

5. Orders

  • Once an order is placed, you will receive a confirmation via email or SMS.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraud.

6. Shipping & Delivery

  • We offer free shipping on all orders.

  • Orders are typically delivered within 2–6 business days, depending on your location.

  • Delivery timelines may be affected during holidays or peak seasons.

Refer to our Shipping Policy for more details.

7. Return & Refunds

  • Returns are accepted within 3 days of receiving the order, subject to certain conditions.

  • Products must be unused, undamaged, and returned in their original packaging.

Refer to our Return & Refund Policy for complete details.

8. Order Cancellations

  • Orders can be cancelled only before shipment.

  • Refunds for cancelled orders will be issued to the original payment method.

Refer to our Cancellation Policy for more information.

9. Intellectual Property

All content on this website, including logos, text, images, graphics, and product information, is the property of Veena Crystal and protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

10. User Responsibilities

You agree not to:

  • Use the site for unlawful purposes.

  • Attempt to gain unauthorized access to our servers.

  • Interfere with the website’s security or functionality.

11. Limitation of Liability

Veena Crystal shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the website or products purchased.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website after changes are made constitutes acceptance of those changes.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising will be subject to the jurisdiction of the courts in Ahmedabad, Gujarat

14. Contact Us

For any questions regarding these Terms & Conditions, feel free to contact us:

📧 Email: care@veenacrystal.com
📞 Phone/WhatsApp: +91 6353730678