At Veena Crystal, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.veenacrystal.com or make a purchase from us.

By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

  • Contact Information: Name, phone number, email address, and shipping address.

  • Payment Information: Payment method details (processed securely via third-party payment gateways).

  • Order Information: Purchase history, order details, and transaction records.

  • Technical Data: IP address, browser type, device information, and usage data through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Communicate order updates, confirmations, and support messages

  • Respond to inquiries or customer service requests

  • Improve our website, products, and services

  • Send promotional offers or newsletters (only with your consent)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Shipping partners (e.g., Delhivery, Ekart, Shadowfax) to fulfill your order

  • Payment gateways for secure payment processing

  • Customer support tools to serve you better

  • Legal authorities, if required by law

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. We recommend keeping your login credentials confidential.

5. Cookies and Tracking Technologies

We use cookies and other tracking tools to:

  • Improve your browsing experience

  • Track website usage and performance

  • Enable features like “remember me” and shopping cart

You can control or disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Opt out of promotional communications at any time

  • Request deletion of your data (subject to legal limitations)

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies separately.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such data, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Please review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 Email: care@veenacrystal.com
📞 Phone/WhatsApp: +91 6353730678

Last Updated: July 2, 2025