Thank you for shopping with us at Veena Crystal. We value your satisfaction and want to ensure a smooth and transparent return and refund process. Please read our policy below:

Eligibility for Returns

All our products are returnable. You may initiate a return if the product is different from the actual ordered item, a wrong item, a defective item, or missing parts/elements in the received parcel.

Timeframe for Returns

You must return the item within 3 days of receiving the parcel.

Condition of Returned Items

Returned products must be:

    • Undamaged and unused

    • In the original packaging

    • Original label or price tag

    • Accompanied by all original accessories and documents

Return Process

To initiate a return, please fill out and submit our Return Form.

Shipping Costs

We do not charge any shipping fees for returns.

Inspection and Approval

Once we receive your returned item, it will be inspected within 48 hours. We will notify you whether the return has been approved for a refund or a replacement.

Refund Processing Time

Refunds will be credited to your original payment method within 7 days

Damaged or Wrong Item Policy

If the product you received is damaged or incorrect, please provide:

  • A clear photo

  • A video showing the damage

  • A copy of the invoice

This information helps us process your request quickly.

Exchange Policy

We offer exchanges only if you received the wrong item (i.e., different from what was ordered).

If your return is approved the Exchanged/Replacement product will be delivered withing 5-7 days

Order Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, the order cannot be cancelled.

Return Address

Please return your item to the sender’s address mentioned on the parcel.

Policy Updates

We may update our Return & Refund Policy from time to time. Please refer to the latest version available on our website for the most accurate information.

Contact Information

For returns, refunds, or any other assistance, please contact us at:
📞 +91 6353730678
📧 care@veenacrystal.com